At TJ Lift Solutions, we have always believed that prevention is better than cure. Traditionally, lift maintenance has relied on scheduled service visits and reactive call-outs when a fault occurs. While this approach has kept buildings operational for decades, advances in digital technology are now allowing us to take passenger lift reliability to an entirely new level.
With the integration of intelligent remote monitoring systems such as Edel Connect, we can often detect developing issues before building managers, staff or passengers even become aware of them.
Moving from Reactive to Proactive Lift Maintenance
Historically, lift maintenance followed a straightforward pattern: a lift operates, a fault develops, the lift stops, and an engineer is called. Even with regular servicing, some issues only become apparent once performance has already been affected.
Today, connected technology enables a far more proactive strategy.
Edel Connect uses secure cloud-based connectivity to continuously monitor a passenger lift’s operational data. Information such as door cycles, travel frequency, motor performance and system behaviour is analysed in real time. If the system identifies irregular patterns or early warning signs, alerts can be generated immediately.
This allows our engineering team to intervene before a minor irregularity escalates into a breakdown.
What This Means for Building Owners and Facilities Managers
For commercial buildings, residential developments, hospitality venues and public sector properties, lift reliability is critical. Downtime can cause disruption, inconvenience and reputational damage.
Remote monitoring technology offers several key advantages:
Early fault detection
Potential component wear or performance anomalies can be identified at an early stage.
Reduced unplanned downtime
Interventions can be scheduled before a failure occurs, minimising disruption.
Faster diagnosis
Engineers can attend site already informed about the nature of the issue, improving first-time fix rates.
Improved asset longevity
By addressing issues early, we help extend the service life of passenger lift components.
Data-driven maintenance planning
Performance trends allow for more informed decision-making regarding servicing and modernisation.
Enhancing Safety and Passenger Confidence
Passenger safety is always the highest priority. While modern lifts are designed with multiple safety systems and redundancies, remote diagnostic technology adds another layer of oversight.
Continuous monitoring provides reassurance that performance remains within normal operating parameters. If irregularities are detected, they can be assessed promptly and addressed before passenger experience is affected.
For building users, this translates into smoother journeys, fewer unexpected outages and greater confidence in the reliability of the lift system.
A Smarter Approach to Lift Management
Digital connectivity is reshaping many aspects of building management, and passenger lifts are no exception. Intelligent monitoring systems such as Edel Connect represent a shift towards predictive maintenance — using data and analytics to anticipate issues rather than simply respond to them.
At TJ Lift Solutions, we are committed to embracing technology that improves reliability, efficiency and safety. By integrating smart monitoring into our maintenance offering, we are helping our clients move beyond reactive call-outs towards a more strategic, forward-thinking approach to lift care.
The Future Is Already Here
The evolution of passenger lift technology means that lifts are no longer standalone mechanical systems — they are connected assets within a smart building environment.
With proactive monitoring, real-time alerts and data-led insights, we can now identify potential problems before they impact your building. Fewer breakdowns. Reduced disruption. Greater peace of mind.
If you would like to learn more about how intelligent remote monitoring can support your passenger lift portfolio, contact TJ Lift Solutions today.