At TJ Lift Solutions, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy and GDPR Policy explains how we collect, use, and protect your personal information when you use our website.
Data Controller
TJ Lift Solutions is the data controller responsible for your personal data.
Contact Details:
Email: enquiries@liftsolutions.co.uk
Address: TJ Lift Solutions, Unit 11 Hulme Court, Commercial Road, Darwen, Lancashire. BB3 0FE
Phone: 01254 775187
Information We Collect
We may collect the following types of personal data when you interact with our website:
- Name, email address, telephone number, and company details when you contact us or request a quote.
- IP address, browser type, and website usage data through cookies and analytics.
- Any other information you voluntarily provide via forms, emails, or phone.
How we use your information
Your personal data is used for:
- Responding to your enquiries and providing services or quotes.
- Managing our relationship with you, including customer support.
- Improving our website, products, and services.
- Sending occasional marketing communications if you have opted in.
- We do not sell your personal data to third parties.
Legal Basis for Processing
We process personal data in accordance with the UK GDPR under the following legal bases:
- Consent: You have provided clear consent for us to process your data (e.g., newsletter sign-ups).
- Contractual Necessity: To fulfil a contract with you, such as providing services or products.
- Legal Obligation: To comply with UK law.
- Legitimate Interests: For purposes such as improving our website, marketing, and operational efficiency, where such processing does not override your rights.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Help us understand how visitors use the site.
- Functional Cookies: Remember preferences and settings.
- Marketing Cookies: Track visitors across websites to display relevant advertising (only with consent).
- You can manage or disable cookies via your browser settings. Please note that some features of the site may not function if cookies are disabled.
Sharing Your Information
We may share personal data with:
- Service providers who perform functions on our behalf (e.g., IT, marketing, payment processing).
- Legal or regulatory authorities if required by law.
Data Retention
We will retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request the deletion of your data (right to be forgotten).
- Restrict or object to processing.
- Withdraw consent at any time where processing is based on consent.
- Data portability: receive your data in a structured, commonly used format.
To exercise these rights, please contact us at [Insert Email].
Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Changes to This Policy
We may update this policy periodically. The latest version will always be available on our website with the updated effective date.
Complaints
If you believe your data has been mishandled, you must first contact the TJ Lift Solutions directly. If you are not satisfied with the response you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. ICO Contact: https://ico.org.uk